January 1, 2016

The Value of a Confirmatory Call

January 1, 2016

We talk a lot about being proactive when it comes to invoicing, but now let's talk about a specific practice that can make an enormous difference in getting paid faster, lowering Average Days to Pay (ADP) by 10 days for a typical business.

Elaine O'Gorman

January 1, 2016

Cut Through the Noise: Diversify Your Communications Channels

Elaine O'Gorman

January 1, 2016

Are repeated email reminders not getting your “please pay me” message through? Do your weekly voicemail reminders seem to be going into a black hole? One of the most important parts of training your customer to pay is diversifying your communications channels.

Elaine O'Gorman

January 1, 2016

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Following-Up on a Set Schedule Lowers Average Days to Pay by 30 to 60 Days

Elaine O'Gorman

January 1, 2016

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Everyone has "that vendor". You know, the one that will, without fail, call you if your payment is even one day late. They may be the nicest person in the world, but you know without a doubt that they will call. Every. Single. Time. That's the vendor that will eventually work their way to the top of the payment list. You want to be that vendor.

Elaine O'Gorman

January 1, 2016

A Great Contract Gets You Paid

Elaine O'Gorman

January 1, 2016

You probably already know that “getting it in writing” is a good idea when you’re running a business—but you might not be aware of how closely it’s related to getting paid in a timely manner. Let’s look at the basics of creating a contract that will get you paid in full, and paid on time.

Elaine O'Gorman

January 1, 2016

What to Do When a Customer Can't Pay

Elaine O'Gorman

January 1, 2016

It happens. Despite despite delivering fantastic goods and services in a timely manner, sometimes there are customers that simply can't pay your bill. What do you do now? Let's talk about the strategies and options that are most likely to get you paid.

Elaine O'Gorman

January 1, 2016

Tell Your Customers When to Pay You

Elaine O'Gorman

January 1, 2016

There's an art and a science to telling your customers exactly when to pay you. The more clear and specific you are about your due dates, the the more likely they are to be observed.

Elaine O'Gorman

January 1, 2016

Tips for Dealing with Customers Who Have Financial Difficulties

Elaine O'Gorman

January 1, 2016

Dealing with a client who’s going through financial problems requires that you be proactive. So let’s talk about a few steps you can take to make sure that your client’s financial difficulties don’t become your financial difficulties.

Elaine O'Gorman

January 1, 2016

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Map the Path to Payment

Elaine O'Gorman

January 1, 2016

Featured

What we think of as a customer is almost never a lone human. Customers are organizations, and your contact, the one you have a great relationship with, the one you deal with daily--well there's a good chance that's not the person actually paying your bill.

Elaine O'Gorman

January 1, 2016

Why Is It Hard to Ask for Money?

Elaine O'Gorman

January 1, 2016

Today I’m going to teach you how to beg for your money. Well, not really. But it feels like that sometimes, right? So let's spend a few minutes talking about why it’s so hard to ask for money.